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Espresso Warranty and Service Packages

Once you select your espresso equipment, you'll need to choose the service and warranty package right for you.  

Silver

The Silver policy comes complimentary with all espresso machine purchases. This policy includes a limited one-year part warranty and a thirty day labor/travel warranty . Also, complimentary delivery, and a two-hour installation credit.* Softener filtration unit is included with equipment purchase price. This package is not recommended for new businesses.

  • 1** Year Limited Parts Only Warranty
  • 30 Day Limited Labor/Travel Warranty
  • Cuno SGP-248B Softening System
  • Pump, Motor, Hoses, and Port-a-Filters
  • Two Hour Installation Credit
  • 24/7 On-Site Service
*Silver policy also offers complimentary installation and a six month preventative maintenance service with trade in of existing equipment.
**2 Year Limited Part Warranty on Nuova Simonelli Equipment

Gold

The Gold policy includes a limited one year parts, labor and travel warranty as well as, complete installation with a filtration system, and training in maintenance and operations of equipment. Also included a starter package with knock box, shot glasses, steam pitchers and thermometer and two complimentary six-month preventative maintenance. Lastly, you receive preferred pricing. This means you'll enjoy an automatic 10% discount on parts and repair services for as long as you own your machine.
  • 1* Year Limited Parts Warranty
  • Limited One Year Labor and Travel warranty
  • Complimentary Installation
  • Training in Maintenance and Operation of Equipment
  • Pump, Motor, Hoses, and Port-a-Filters
  • 15000 Grain Softener and Everpure 7CB5S Filter System
  • 10% Discount on Future Parts and Repair Services
  • Two Complimentary Six Month Preventative Maintenance Service
  • 24/7 On-Site Service

*2 Year Limited Parts Warranty on Nuova Simonelli Equipment

Platinum

The Platinum policy is the same as Gold with an additional twelve month extended warranty and four consecutive six-month preventative maintenance services.*

  • Limited Two Year Parts, Labor and Travel Warranty
  • Complimentary Installation
  • Training in Maintenance and Operation of Equipment
  • Pump, Motor, Hoses, and Port-a-Filters
  • 15000 Grain Softener and Everpure  7CB5S Filter System
  • 10% Discount on Future Parts and Repair Services
  • Four Complimentary Six Month Preventative Maintenance Services
  • 24/7 On-Site Service

* Platinum policy is not available in single group models.

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